Policies and strategies

Our Arts and Cultural Strategy represents Council’s commitment to provide increased opportunities and access to cultural experiences, to enable artists and creative thinkers to play a more active role in developing our society and to strengthen Kingston’s creative assets.

By implementing this Strategy we aim to increase capacity for people engaging and participating in arts activity and cultural production, and act on our community’s desire to position Kingston as a progressive, creative city.

Personal or health information will only be collected where it is necessary to carry out our functions and activities.
In some circumstances, collection of personal information is required by law.
Council’s Privacy Policy illustrates the way in which we comply with principles and legislative requirements in relation to personal and health information about an individual that is collected, stored, used or disclosed by Council.

View the City of Kingston's Information Privacy Policy

Privacy requests

A privacy request is a request for personal information, such as property owner details.
Access to information is governed by the Privacy and Data Protection Act 2014.

Kingston only releases personal information when legislation enables us to do so, or when the information is released or used for the reason it was originally collected. We also need to ensure the person the information is about would reasonably expect us to release it.

All privacy requests must be in writing. We have an application form for people requesting neighbours’ property owner details for fencing purposes and building related matters, however all other requests must be in writing, outlining the information they’d like to access and the reason for making the privacy request.

For more information about how the City of Kingston deals with information privacy, visit their website

Public Art is an important element in Kingston’s cultural and creative vitality. Council seeks to build a public art collection that reflects and adds value to the distinctive character and lifestyle of the city.

The purpose of the Public Art Placement Plan is to provide direction for investment in the delivery of site specific, relevant and strategically planned public art across our city.

The Public Art Policy provides direction for Council’s investment in public art and guidance for the ongoing provision of public art within the City of Kingston.

Ticketing Terms and Conditions

Tickets are sold or issued subject to the LPA Ticketing Code of Practice and are subject to the following terms and conditions.

The right of admission is reserved by Management.

Kingston Arts is the authorised ticket seller to performances in our venues. We reserve the right to refuse entry to any patrons who have purchased their tickets from any unauthorised seller, including tickets resold.

The right is reserved to vary advertised artists, programs, pricing and seating arrangements.

Tickets purchased will be subject to an additional transaction fee.

The right is reserved to vary ticket prices at times throughout the sales period.

Specific warnings will be advised prior to the day of activity, providing that information has been supplied by the producer/promoter of that activity.

Latecomers may only be admitted at the discretion of Management and entry may be refused on occasions.

Unless otherwise indicated, all persons including children (over 2 years) must hold a valid ticket for that activity.

Unless otherwise indicated the use of photographic or recording equipment, including mobile phones, is strictly prohibited.

Tickets are non-refundable and non-transferrable, subject to the discretion of Management. Unauthorised duplication of a ticket may prevent your admittance to the event. In the event that duplicate copies appear, Kingston Arts reserves the right to refuse entry to ALL ticket holders. A fee may apply to any refunds or exchanges.

Ticket holders enter the premises at their own risk.

Patrons are responsible for having their ticket/s available on their phone or printed out, with the barcode/s clearly visible for scanning at the door.

Where applicable GST has been applied.

Concessions and discounts 

Unless otherwise indicated, all patrons require a full price ticket.

Concession

Unless otherwise stated, Concession pricing is available for Government Pension Card/Senior Card, Full Time Student Concession Card and Health Care Card holders. Customers who qualify for Concession must be prepared to show relevant card at the time of booking and/or upon entering the venue.

Companion card

Kingston Arts accepts Companion Cards, allowing card holders access to one free ticket when accompanied by a companion. Companion cards cannot be purchased online. Speak with our Box Office team for more information.

Patrons who qualify for a Companion Card must be prepared to show relevant card at time of booking and/or upon entering the theatre.

Children accompanied by an adult

At designated performances, children under 2 years of age will be admitted free of charge under the condition they are seated on the lap of an accompanying adult with a valid ticket.

Check with our Box Office team for more information.

Ticket delivery options

eTickets

You will receive an email with your eTickets attached as a PDF 3 days prior to the event, you can choose to print your tickets or present them on your smartphone.

Having trouble finding your eTickets?
Try searching 'tickets' or the name of the event.

Helpful tips for eTickets:

• Ensure the brightness is turned up on your smartphone
• Have the eTicket open and ready to scan as you enter the auditorium
• If your eTickets are not printed or accessible on your mobile device, you will be directed to the Box Office where your tickets can be reprinted.

Tickets can be collected from the Box Office within the hour prior to the performance/event.